Website Maintenance & Support
Ensuring your website runs flawlessly, our maintenance and support services keep your online presence secure, updated, and optimized for peak performance.
So, What’s in the Plan?
Here’s a snapshot of the key components that make our website care plan invaluable for our clients:
We’re in your corner every month!
As a client on our premium or elite monthly plan, we offer complimentary time (between 1-3 hours depending on your plan) for ongoing website updates, additions, or changes!
Additionally, all care plan clients get our reduced hourly rate!
Why not having your site properly maintained is risky?
Here are just a few of the most common scenarios of unprotected sites:
The great news is, we’re here for you!
You don’t have to shoulder the responsibility of maintaining your own website on your own.
We’ve crafted the perfect plan to ensure you can relax while we handle the intricate, ever-changing complexities of the digital world each month, allowing you to focus on what truly matters. Choose your plan below and let us take it from here!
Choose Your Support Plan
We want to ensure we have the perfect website care plan for your business.
Standard
For low traffic to small/medium-sized sites
$
49
/mo
or $499 per year
Elite
For very active and larger/advanced sites
$
199
/mo
or $1,999 per year
FAQs
Some answers to the most frequently asked questions about our website care plan.
Nope! Our website care plan is monthly or annual with a no-risk, no-questions-asked guarantee. If for any reason you need to switch your website from our hosting or maintenance plan to another provider, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for.
If I designed your website, there is no set-up fee as long as it’s within a 90-day period!
If, after 90 days, you’d like to join the hosting/maintenance plan at any level, there is a $75 set-up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If we did not design your website, there is a $150 setup fee as we need to do a lot of work upfront to transition all the nuts and bolts, investigate the tools and get it ready to be properly maintained.
I do offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact me to request a consultation and pricing for this.
Our maintenance and support plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
If you choose to forego the maintenance care plan, that is totally an option. You will, in that case, assume complete responsibility for the website updates, security, backups, and other services laid out in this plan by reviewing the LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performed slowly because of the lack of proper optimization.
I always try to get your updates done within 1 hour to save you some extra billing but if you have a large number of updates that will require more hours, we’ll give you an estimate prior and do that at our hourly rate which is reduced for you as a special, maintenance and care client!
In this case, you have a few options:
Handling in-house:
Our preferred malware and blacklist removal specialist Sucuri is best equipped to help.
Working with us to solve:
We have a $499 site cleaning/set up fee along with a requirement to join one of the support plans.
Notes:
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require additional work to recover from. Also, we do not fix website hacks unless the site will subsequently be added to our plan.
In the extremely unlikely event that a website is breached or hacked in any way while on our plan, we take full responsibility and will rectify the situation immediately. You will not need to do a thing.
We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.
Yes! If you choose to have us host and maintain additional sites under your account, you’ll get a 30% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.
The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!